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U.S. AIRWAYS / AMERICA WEST REFUND STATUS

LAST UPDATED 8/30/06 9:51AM MST

Hurricane John Latest Information

Hurricane John

US Airways has relaxed ticketing policies:

Between August 29-September 1, 2006, travel to/from:

  • Cabo/Los Cabos, Mexico
  • Manzanillo, Mexico
  • Guadalajara, Mexico
  • Puerto Vallarta, Mexico
  • Mazatlan, Mexico
  • Ixtapa/Zihuatanejo, Mexico
  • Acapulco, Mexico

Please call 800-428-4322 for more information.

US Airways will waive the standard change fee, advance reservation and ticketing requirements for customers with travel affected by weather.

If service is canceled due to weather conditions, US Airways will provide the following options to customers, at no extra cost:

  • Reschedule travel to originate up to seven days later
  • Re-accommodation on alternate flights on US Airways or on another airline if an alternative flight does not depart within four hours
  • Customers en-route can return to their origin and reschedule travel to originate up to seven days later
  • Receive a refund for the full value of the ticket

If US Airways service continues to operate to the affected destinations, customers can still make certain changes without incurring the standard change fee, advance reservation or ticketing requirements:

  • The entire itinerary can be moved forward or delayed up to seven days from the scheduled origination date. Length of trip cannot be changed.
  • Full value of wholly unused tickets can be applied toward the purchase of a fare to an alternate destination. Travel must originate within seven days of the scheduled origination date.

Customers traveling on certain fares such as some available from third party ticket discounters, including but not limited to discount travel web sites may not have all elements of the policy available to them. Tickets issued by US Airways for travel on airlines other than US Airways, America West, the US Airways Shuttle or US Airways Express will follow the rules of the airline operating the flight(s).

Itinerary changes are subject to booking code availability, and in certain cases, an additional collection fee. Customers will be able to stand by for alternate flights without incurring the standby fee if a satisfactory alternate itinerary cannot be confirmed.
 



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