Q: Is there Coronavirus (COVID-19) in Puerto Vallarta?

A: No place in the world is completely free of COVID-19. However, infection rates are low compared to most areas in the US. There are 250,000 people living in Puerto Vallarta, from which we have 9 active cases, 1901 recovered. Official Goverment Stats.

Q: Is it safe to visit Puerto Vallarta right now with the Coronavirus?

A: Our city is taking your health seriously and all businesses must get certified by the health authorities and implement strict health protocols to operate. At this time, Puerto Vallarta has low rates compared to most places in US and we intend to keep it like that.

Q: Will I need to wear a mask while I'm in Puerto Vallarta? Or on the airplane?

A: Masks are not required in Puerto Vallarta for guests on beaches, tours or hotels. Masks and gloves will be worn by some workers, including tour guides and people handling food, for example, to keep you as safe and healthy as possible. They will be provided, and their use for guests is discretional. However you won't need to wear a mask if you are in a private area where social distancing is available, such as at your hotel, at the beach, on a guided tour or excursion, or while dining at a restaurant. But overall, masks are optional on all our activities except transportation.

You may be asked to wear a mask on the airplane due to individual airline regulations. As in other countries right now including the U.S. and Canada, masks should be worn at times where social distancing is not available, for example in public areas where you will be walking or standing near other people than your family, such as airports, grocery stores, public transportation, or on airplanes. However you won't need to wear a mask if you are in a private area where social distancing is available, such as at your hotel, at the beach, on a guided tour or excursion, or while dining at a restaurant.

The staff will wear masks and gloves, including cleaners and restaurant workers, to keep you as safe and healthy as possible. You will want to Buy Masks and Hand Sanitizer to bring with you on your trip, but these will also be provided for you at your hotel or other locations if you forget them in your hotel room. The idea is to keep everyone as safe as possible, while at the same time not detracting from your vacation experience and making sure you have a great time.

Q: Will there be hand sanitizer available?

A: Yes, all businesses are required to provide hand sanitizer and you will have it in your hotel room. However, we still recommend you bring your own to use along the way, which you can buy online from shops like Sustainable Travel Store, ZSkin or Germproof.

Q: Are there other things I should think to bring with me?

A: Other than the usual things like a hat, sunglasses, swimwear, Biodegradable Sunscreen or After-Sun Lotion, you may want to consider boosting your immune system with a product like Airborne or Germ-Proof or with Vitamins, but as long as you bring hand sanitizer you should have all the precautions you need.

If you will be doing water activities we always recommend to bring a Rash Guard or Wet-Shirt to protect you from the sun and protect the environment, and you may wish to bring your own Snorkeling Gear, though it will be provided for you fully sanitized on our tours if you don't.

Q: Is Puerto Vallarta International Airport (PVR) Open?

A: Yes. It is open to international and domestic flights following strict health protocols for your safety.

Q: Are your Airport Transfers running?

A: Yes. You can book your book here your Private Aiport Transfer or Private Bus Transfer.

Q: Does the US have travel restrictions for international travel?

A: Not to Mexico. Airlines have been flying between the US and Mexico continuously. However, due to low demand, many routes have been temporarily dropped by the airlines. There is a restriction on land border crossings through September 28th, but this does not affect air travel.

Q: Are hotels in Puerto Vallarta and Nuevo Vallarta open right now?

A: Yes, in Jalisco and Riviera Nayarit, most of them opened on June 15th and the rest will follow.

Q: Will all the facilities at my hotel be available like normal? Will the bars and restaurants and spa be open?

A: Generally, yes. Most services and facilities will be available at all hotels. Make sure to check with your chosen hotel to be sure. Expanded health protocols will be in place for the safety and health of both you and the hotel employees, but you will be able to enjoy your hotel in the way you would expect.

Q: Won't it be crowded at my hotel? I'm worried about social distancing.

A: No. Hotels will be opening only to partial capacity in order to preserve social distancing.

Q: Are you open?

A: Yes. We are working remotely and ready to serve you 7 days a week from 8:00 AM to 5:00 PM (EST) with any questions you have. We are accepting bookings for all our Activities for all travel s.

Q: Will all your tours and activities be running when I arrive?

A: Yes. Most tours and activities are already running including theme parks, watersports, adventure tours, and many more. Some others are planning to reopen the upcoming months . However due to reduced volume, we strongly recommend to book well in advance of your tour date because if there are already bookings, then we can know there will be enough people to run that tour.

If everyone waits until the last minute, then it may be difficult for the tour operators to run some tours just because they didn't prepare staff and equipment since they thought they didn't have bookings that day.

Some tours that normally operate on a shared basis may be offered only on a private basis if demand isn't there, but most likely everything will be available, we just ask that you be flexible and patient in consideration of the situation.

Q: Will I be able to go snorkeling or go on a boat tour while I'm in Puerto Vallarta?

A: Yes, just with less people on the tours than in other times, which is actually pretty nice.

Q: Are golf courses in Puerto Vallarta open?

A: Yes, they have started to reopen gradually.

Q: Can I cancel and get a refund if I can't visit due to Coronavirus?

A: Yes. We hope you will be able to change your date, in which case this is always free of charge. If not, then yes if COVID-19 disrupts your vacation plans you can cancel and receive a refund.

Q: Will I be able to bring a group or plan an event in Puerto Vallarta this summer?

A: Yes. Puerto Vallarta has special protocols in place to be able to accommodate groups and events such as weddings, including group tours and activities. Our Groups Team is here 7 days a week to advise you and help you set up your event. Even if you're not visiting this summer, you can still start planning to have that dream destination event in Puerto Vallarta that you've been wishing for.

Q: Are restaurants and bars open in Puerto Vallarta?

A: Yes, all the restaurants, and shops are open for your enjoyment, in full compliance with the new safety and hygiene protocols including social distancing.

Bars and clubs are still closed until authorities give the green light.